Upload problem

[loonytune15]

I just upgraded to the patch level of v3.6.8 from 3.6.8.

And now i cant upload anything. Avatars, smilies, products and plugins.

Below is the diagnostics:

file_uploads:Onopen_basedir:/srv/www/vhosts/gamerskingdom.net/httpdocs:/tmpsafe_mode:Offupload_tmp_dir:Noneupload_max_file size:2.00 MB

No file uploaded and no local file found. The test cannot continue.



I see a problem with the open_basedir But how could that of happened?

[Steve Machol]

The only thing I see that could cause this is that your 'upload_tmp_dir' setting is empty. You (as root) or your host will need to edit php.ini and set 'upload_tmp_dir' to point to the full path to a directory on the server that is chmod'd to 1777.

You will also need to restart Apache after making this change.

[loonytune15]

That could be a problem.

The host doesn't do squat. They haven't even bothered to upgrade the software on the server, and the last time i spoke with them they didn't do anything to help..

But why would this happen after i upgraded to the patch though? It was working fine before that..

[Steve Machol]

There is nothing in the patch that would cause that error. It's a server issue. It could just be coincidental timing.

[loonytune15]

Well I have sent in a ticket and I hope i get a response this time...

[loonytune15]

With regards to php.ini - this is a server-wide setting, which is not changed on a hosting environment. We can remove PHP safe mode from hosting accounts on an individual basis.

If you need to write to a directory with your code, you could always create it with FTP and change permissions through FTP or the File Manager from within your control panel.

This is the response I got, what else can I do?

[Steve Machol]

This is still a server issue. PHP needs a valid upload_tmp_dir setting. If you host is unwilling to fix this then I really don' know of any workaround.