Installation - Stuck on step 7

[fozzie21]

I started a support ticket also. I figured maybe I can get an answer here a little quicker so I can finish with the install.

my error:
Step 7) Importing Style Information

Importing vbulletin-style.xml

MASTER STYLE
Please Wait

support told me to add this to my config.php and make sure xml was installed.

ini_set('memory_limit', 32 * 1024 * 1024);
ini_set("max_execution_time", "480");

I added that to the config.php.

i contacted my host and xml is installed but vb support says it isnt fully installed. I am missing this option below.

'--with-xml'

contacted my host about it and they will not install it because I am on a shared server.

I also tried to skip step 7 by going maunally to step 8. I get this error below

Step 8) Importing Admin Help

Importing vbulletin-adminhelp.xml
Fatal error: Allowed memory size of 8388608 bytes exhausted (tried to allocate 342111 bytes) in /home2/www/northeastcustoms/vbulletin/includes/class_core.php on line 363

Does anyone know a work around this? ANy help would be greatly appreciated.

[Steve Machol]

As per your support ticket this is an issue with your host. Unless they relent you will likely not be able to install vB on their servers.

[fozzie21]

I sent there final response in the support ticket...

If anyone uses www.hostway.com (http://www.hostway.com) as a host, you can't install VB unless you buy a dedicated server...

Now what can I do with this software? Am i allowed to resell it?

[peterska2]

Only active owned licenses are transferable, and cannot be transferred within the first three months of purchase.

[fozzie21]

Guess im just stuck with it now. waste of a license if you ask me. i cant use it.


Thanks for the info.

[Knight Rider]

Why don't you just get another host?

[fozzie21]

I have been through 20 or so hosts over the years and i wasnt happy with any of them. This host I have had since 1999 and never once had a problem. This is the first time im having an issue. they havent been down once yet or ever ran slow. I eventually moved all my domains and emails to this host. I have been thinking recently of getting a server and doing it all myself and putting it in a data center. im kinda stuck, i dont know what to do...

[fozzie21]

what hosts do you guys use? any complaints?

[Zachery]

If your host has given you php and access to mysql and are telling you you cannot install your software I'd say thats a pretty big problem.

[Malach]

Check this one out:

www.spidahost.com

Fairly inexpensive, and they have some nice packages.

[fozzie21]

i tried to email spida host and havent gotten any response in hours...

[Malach]

yeah, he's usually pretty busy on the weekends....you should hear back from him in a day or so

[Ohiosweetheart]

www.siteground.com (http://www.siteground.com) is an excellent host.

[fozzie21]

I complained last night and started the process of moving my host and this was the response from my host.

Hello,

We have currently downgraded your PHP to version 4.3.2, and are having our tier 2 team look into recompiling php5 with xml support in the same ticket,

[Zachery]

So they DOWNGRADED to a version you cannot run vBulletin 3.6 on either...

I cannot fathom how hard it is to install php5... because I've done it soo many times by hand, rpm, windows installer, etc.

[fozzie21]

they downgraded because that is what i had before and they are going to recompile to php 5 with the xml...

[Steve Machol]

It would have been smarter and less work just to upgrade PHP to begin with.

[jhobbs]

Maybe VB should publish something that reports host suitability?

Check & report the versions of PHP, MySQL, upload/download size limits, the various options you set while compiling PHP, etc., and issue a report card. Maybe also make suggestions regarding site monitoring, speed testing, etc.

[fozzie21]

New Response from host today...



Hello,
We truly apologize for the late response. Our second level support have taken a look at your issue and they would like to move you to a newer debian which has a newer version of RH, they will then have the support for "--with-xml". You are more than welcome to see this test page http://fishwest.net/phpinfo.php (http://fishwest.net/phpinfo.php), its on a debian server.
Thank you and if you have any other questions or concerns, please don't hesitate to contact us.

[Steve Machol]

As per their own phpinfo page they have disabled xml:

'--disable-xml'

[fozzie21]

do you know im still waiting for this to get resolved from my host?


sigh.... :(

[Steve Machol]

Honestly - find a better host.

[fozzie21]

they moved me to another server.

now i get this error below. I emailed them again....

vBulletin 3.6.5 requires that the MySQL functions in PHP be available. Please ask your host to enable this

[SNN]

As Steve said, find a better host :rolleyes:
That means the server they moved you on does not support MySQL.

[fozzie21]

its not that easy to just go get another host. I would have to move alot of information and sites. I been a reseller for them for a long time now. I dont really want to have 2 different hosts. I also didnt really find anything that was that great yet...

[fozzie21]

FINALLY!!!

im up and running vbulletin as of today!!