getting a download window during install

[SFNMutt]

i'm doing a new install of 3.64. I uploaded the file and made sure all non image files were uploaded in ASCII. I've setup a blank DB and I've edited config.php. When I try to run /install/install.php I get the login in screen. Once I enter my customer ID#, I get a download window with index.php. I can't get any further.

I've tried deleting the DB and making a new one with a different name. (I updated config.php)

I tried deleting the forums dir, making a new board dir and re-uploading all the files. once again making sure all the php, html, xml, js, & css were in ASCII. (I updated config.php)

my old VB2.3 board is still up and running fine

Is there anything else I could try? thanks in advance

[Steve Machol]

This means the either .php files were not uploaded correctly or your server is not set up to correctly parse php scripts.

[SFNMutt]

well, like I said, VB 2.3 is up and running so I'm assuming that means the server is setup right to run php files.

as for uploaded correctly. i've re-uploaded all the files several times

I have SmartFTP set to auto and in the settings I have *.php, *.html, *.js, *.css, & *.xml are all setup in the ASCII file list. As far as I can tell, everything was uploaded correctly.

[Marco van Herwaarden]

Try using a different FTP-client.

Also make sure that you don't have a .htaccess file that is redirecting.

[SFNMutt]

I tired zipping the whole thing up as a tar file, uploading that, and then untarred it from SSH. still getting the same problem. it's so frustrating becasue my VB2 board is running fine. I edit and upload the php files all the time with this same ftp client.

I'm going to see if I can download 3.64 in tar format. if so, I'll grab that and try again

[SFNMutt]

http://www.sternfannetwork.com/phpinfo.php is our PHP details.

This is a very large board running with multiple servers (just a single front-end however.)

I notice the following error in the httpd error log when trying to load the install scripts:

[Mon Jan 29 18:53:07 2007] [notice] child pid 21469 exit signal Segmentation fault (11)

No other scripts on the site cause a seg fault. We are running version 2.3.0 with no problems.

[SFNMutt]

OK, I just did it all again with a fresh tar ball of VB3.64. i downloaded in from the members area, uploaded it with smartftp, then unzipped it from SSH. I went in and edited the config.php file from FTP.

got the same thing again. I load up forums/install/install.php enter the customer ID and then get the download dialog.

We are using 4.4.4 PHP and the latest v5 release of MySQL.

[Steve Machol]

Fill out a support ticket at:

http://members.vbulletin.com/membersupport_contactform.php

Please include a complete description of the problem and be sure to include the login info to your Admin CP, phpMyAdmin and FTP in the 'Sensitive Data' field.

[Marco van Herwaarden]

If you have not fixed this in a Support Ticket yet, have a look at the following:

- memory_limit 16M
You are loading a lot of extra modules, try raising the memory_limit to 32M.

- APC 2.0.3
This is a very old version of APC, you might consider upgrading.

[SFNMutt]

If you have not fixed this in a Support Ticket yet, have a look at the following:

- memory_limit 16M
You are loading a lot of extra modules, try raising the memory_limit to 32M.

- APC 2.0.3
This is a very old version of APC, you might consider upgrading.

thanks, i'll pass that along to the host. I have over 1500 people in the forums all the time. when it's mentioned on Sirius, the traffic peaks way beyond that. needless to say, i really need this upgrade from VB2.3.

[SFNMutt]

thanks, that did it. we upgraded APC and changed the mem limit. it looks like it's going to work now.

[Marco van Herwaarden]

Glad you got it solved.