This is the 5th time

[lizbaby4]

I have tried to install this software and get my page up and running, and I am getting no where fast. I even changed my server, because I was unable to get tech support to help explain things to me. Right now, it seems like a HUGE waste of money, but here is my problem.

I registered my domain name, and am currently using lunarpages.com for my server.

I downloaded the vBulletin 3.6 from this website. I went into the upload folder, then the includes folder, and found config.php. I deleted the php and modified the contents (after the =) to include the server name, database name, server type, e mail address, and user name and password. Did I miss anything?

I opened up my FTP page and dragged the upload folder to my public_html folder. I double clicked on the upload folder, and opened the install folder. then I double clicked on the install folder, and double clicked on the install.php icon. A box pops up asking if I want to open or save, but when I hit Open, it opens Microsoft Picture it! and nothing happens.

To say this is frustrating is a HUGE understatement. The directions on how to install this software are vague at best, and I can't believe I am the only one having these problems. What did I do wrong, again and again and again and again?

[slappy]

First issue is that you do not "upload" the "upload folder"!!! You need to "upload" the "contents" of the "upload folder" into your Forum folder. You have your forum software one layer too deep into the folder structure.

Second, you probably are working on a Linux box and you do not initiate the "install" process by "double clicking" on anything. You initiate the installation process by accessing the install.php from your "browser." These things are explained in the instructions, which you were apparently a little too anxious to get started to actually review carefully.

If you know how to "drag" the forum files out of the "upload folder" then start with that, and then delete the empty folder named "upload." If not, simply copy the config.php file out of the includes folder back to your computer and then "upload" just the "contents" of the upload folder into your public_html folder.

THEN go to your browser and type in:

http://www.yourwebsitename/forums/install/install.php

using YOUR information.

You can open another browser window and follow the instructions for installing vBulletin from the online documentation found here:

http://www.vbulletin.com/docs/html/

and clicking on the section titled, appropriately, Installing vBulletin.

[EDIT] I notice the instructions DO suggest uploading the entire "upload folder" and then "renaming" it to your "Forums" folder (or whatever you want to call it. We always had a Forums folder, so we always just upload the "contents" into our forums folder. But what you need is a "forums" folder (or whatever you want to call it) with the structure you see in the online instructions, which starts with the "adminCP" folder. Then the instructions state, as I suggested:

The Installer runs as a PHP script using your web browser. To start the installation process, open your browser and type the HTTP address of your forums directory, followed by /install/install.php, then hit the <Enter> key or press the [Go] button to open the script.

This is the part you have not done correctly. vBulletin is not a windows program which you start by double clicking. ;)

Regards,

[lizbaby4]

I have read the instructions, several times in fact, and it says, "The easiest way to transfer the files is to upload the entire upload folder to the server. Using Smart FTP we do this by dragging the upload folder from its location on your computer's hard disk to the web publishing folder on the server."

Which is what I did. Are you saying I have to completely empty the contents or each folder?

The next step in the instructions says, "Once all the vBulletin files have been successfully uploaded to your web server, you will need to run the vBulletin Installation Script in order to prepare your database.

The Installer runs as a PHP script using your web browser. To start the installation process, open your browser and type the HTTP address of your forums directory, followed by /install/install.php, then hit the <Enter> key or press the [Go] button to open the script."

When I type the Http:// info in my browser line, I get this:The page cannot be found

The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Which I have also gotten on several occasions. I can't get past this point in order to install the rest of the information.

[slappy]

Let's take this one step at a time. Did you read my EDIT above and have you renamed your "upload" folder to "forums" folder or to some other name?

Regards,

[lizbaby4]

yes, I changed it to forums.

[slappy]

Is your file actually in the install folder located at:

http://www.yourdomainname/forums/install/install.php ????

Regards,

[lizbaby4]

Now when I open the home page, I get an Index, with one of the file folders listed as forums. This is what it says inside that file:

Warning: main(/home/mommi3/public_html/forums/includes/init.php) [function.main (http://mommiesminute.com/forums/function.main)]: failed to open stream: No such file or directory in /home/mommi3/public_html/forums/global.php on line 20

Fatal error: main() [function.require (http://mommiesminute.com/forums/function.require)]: Failed opening required '/home/mommi3/public_html/forums/includes/init.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/mommi3/public_html/forums/global.php on line 20

[lizbaby4]

Is your file actually in the install folder located at:

http://www.yourdomainname/forums/install/install.php ????

Regards,
which file, and what install folder? :confused: How can I tell if I keep getting page not found?

[slappy]

If you uploaded your entire upload folder to your /public_html folder (which is NOT your /home folder) with the correct information in your config.php file, which you placed in the /includes folder, and you then renamed the "upload" folder to "forums" you should get to the install script with:

http://mommiesminute.com/forums/install/install.php

Since that's not working correctly, I assume you do not have the /forums folder in the correct place and/or the correct information in your config file.

Looking at your error code:

/home/mommi3/public_html/forums/global.php

it is looking for the /forums in the /home/mommi3/public_html/forums subfolder and your /forums folder appears to be located in "root" /home/forums/.

Your /mommi3 appears to be where your /public_html folder is located and it does not appear to have anything in it at the moment. I believe that is where you should move the /forums folder.

Also check your config file to make sure that your "Full Path to Forums Directory" section is filled out correctly.

You should also ask lunarpages to set your "root" /home directory so that it is not viewable by the general public. The public should not see a directory listing of your /root folder from the web and this is generally a setting in set up of your server.

Regards,

[lizbaby4]

Now I am getting this:

Warning: fetch_config(/home/mommi3/public_html/forums/includes/config.php) [function.fetch-config (http://mommiesminute.com/forums/install/function.fetch-config)]: failed to open stream: No such file or directory in /home/mommi3/public_html/forums/includes/class_core.php on line 2358

Warning: fetch_config(/home/mommi3/public_html/forums/includes/config.php) [function.fetch-config (http://mommiesminute.com/forums/install/function.fetch-config)]: failed to open stream: No such file or directory in /home/mommi3/public_html/forums/includes/class_core.php on line 2358

Warning: fetch_config() [function.include (http://mommiesminute.com/forums/install/function.include)]: Failed opening '/home/mommi3/public_html/forums/includes/config.php' for inclusion (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/mommi3/public_html/forums/includes/class_core.php on line 2358


Configuration: includes/config.php does not exist. Please fill out the data in config.php.new and rename it to config.php

I filled out the data in the config.php.new file, changed the name and copied it to the includes file (several times). I can't believe this is this difficult!!!!:eek:

[Steve Machol]

This error is pretty clear:

Configuration: includes/config.php does not exist. Please fill out the data in config.php.new and rename it to config.php

I have never seen this error when that file did exist. Check again. If you need further help, fill out a support ticket at:

http://members.vbulletin.com/membersupport_contactform.php

Please include a complete description of the problem and be sure to include the login info to your Admin CP, phpMyAdmin and FTP in the 'Sensitive Data' field.

[slappy]

Elizabeth you are still missing the important detail:

There are two possibilities!!!

Either your /forum files are in the wrong place or your config.php file is point to the wrong location.

It appears that you are confusing your /home folder with your /public_html folder and you either have the /forums installed in the wrong place or you have the config.php file pointing to the wrong place.

Based on the error code my best guess is:

It still does not appear that your /forums folder is in the correct location.

It does not appear that you moved or copied your /forums folder to your /home/mommi3/public_html/ folder. You seem to believe that your /home folder is your "/public_html" folder and it does NOT appear that that is correct. I believe your /home is equilivent to a /root folder in your server directory and your /public_html folder is actually located inside your /mommi3 folder and if you look at the line of code for the error you can see that is where it is looking for the vBulletin files.

vBulletin can't find it's files to run the install because it is looking for them in

/home/mommi3/public_html/forums/

and you have them installed in

/home/forums/

Do you NOT see the difference in those two lines????

Please MOVE the entire /forums folder into the /mommi3 folder so it looks like this:

/mommi3/forums/

and THEN try:

http://mommiesminute.com/forums/install/install.php

again. It can't work until you have the /forums folder in the right place with the correct information in the config.php file.

Regards,

[bodyresource]

I deleted the php and modified the contents (after the =) to include the server name, database name, server type, e mail address, and user name and password. Did I miss anything?




When you extract VB you see the file config.php.new and after editting the dbasename etc you should save it as config.php

[slappy]

anabolicresource

Perhaps you missed the line in Post #10, where she wrote:

I filled out the data in the config.php.new file, changed the name and copied it to the includes file (several times). I can't believe this is this difficult!!!! ;)

Regards,

[lizbaby4]

OK, as it turned out, when the file was saved and copied to the server, extra characters inserted themselves where they shouldn't have been (thru no fault of mine!). I downloaded the file again, and saved a clean copy, which was saved to the FTP page. I started through the install process, and came up with this error:

The database has failed to connect because you do not have permission to connect to the server. Please confirm the values entered in the 'includes/config.php' file.

Which field in the config.php file needs to be changed??? I think if I get that, I should be good to go!

Thank you!

[Zachery]

We don't know, You'll need to figure this out on your own, chances are its the username, password, or the database name. Its also possible that the user is not allowed access to the database.

[Steve Machol]

Do you have cPanel access from your host? If so, please update your support ticket with that URL and login info and we can check this for you.

[mirtos]

Also, as an aside, when uploading files from windows to unix (or in general) make sure that files are set to transfer in "BINARY" (or bin) mode. Im not saying this was your problem, but the fact that you mentioned extra characters appeared in the files says to me that your ftp program might have been attempting to transfer files in ASCII mode which is never a good thing.

This of course has NOTHING to do with your current problem, but its just something to be aware of in the future.