Impex hangs after entering customer ID

[WATRD]

Clean install of VBulletin, importing from an established PHPBB2 forum.

I log into the AdminCP, click Import|Import, enter my customer number and click continue.

I get a page that says;
"Successful
Redirecting (http://208.109.44.170/forum/impex/index.php)"

Eventually that just times out and I am stuck looking at a blank page.

Any suggestions?

[Steve Machol]

Which Impex version are you running? If it's not, 1.59, then reupload the latest version. If it is, then Fill out a support ticket at:

http://members.vbulletin.com/membersupport_contactform.php

Be sure to include the login info to your Admin CP, phpMyAdmin and FTP. Please also include a complete description of the problem.

[WATRD]

Which Impex version are you running? If it's not, 1.59, then reupload the latest version. If it is, then Fill out a support ticket at:

http://members.vbulletin.com/membersupport_contactform.php

Be sure to include the login info to your Admin CP, phpMyAdmin and FTP. Please also include a complete description of the problem.

Thanks for the reply,

According to the readme file, the version I downloaded and installed yesterday was 1.59.

I filed a support ticket early this morning and got a reply requesting all the login information. I provided that in the ticket, but the last response was about eight hours ago.

It's ticket #issueid=444752 per the URL.

-Rob

[Steve Machol]

I'm taking a look at this ticket now.

[WATRD]

I'm taking a look at this ticket now.

Thank you!

[Steve Machol]

Found the problem. The problem is that the source db is on a different server and your server does not have remote access permissions to that server.

You will need to move the source db to the vB server to do this import. The only consistently reliable method of backing up and restoring a database is with shell access via telnet or ssh. Please see the instructions here:

Backup:
http://www.vbulletin.com/docs/html/maintenance_ssh_backup (http://www.vbulletin.com/docs/html/maintenance_ssh_backup)

Restore:
http://www.vbulletin.com/docs/html/maintenance_ssh_restore (http://www.vbulletin.com/docs/html/maintenance_ssh_restore)