bought a lisence

[pixull]

I bought a license and paid by paypal, but was not emailed a customer name and password.

[ManagerJosh]

Check your PayPal email address.

[pixull]

i did, i received the confirmation from paypal, but no email from vbulletin. also, when i tired to signup at this forum, i used the same email as my paypal, but i didnt receive the confirmation, only when i signed up again using my gmail address did i receive the confirmation email. Is there some reason your sendmail software maybe doesnt like my domain ? I got the email from paypal ok so I know its working.


regards
craig jackson

[Vtec44]

Spam filter?

[ManagerJosh]

If your paypal account is: pixull@yourdomain.com, then that's where your License information will go.

[pixull]

no spam filter software, im totally confused :S

[Vtec44]

It will get there, just a little slow.

[ManagerJosh]

Actually here's a question for you...how did you pay PayPal? Via eCheck or by Credit Card?

[Steve Machol]

Which payment option did you use? If you paid out of your PayPal funds then the sale goes right through. However if you pay using the PayPal "echeck" system. i.e., the order is funded directly from your bank account and not directly from your PayPal balance, the PayPal callback system does not contact the vBulletin server to confirm the order until the funds have been cleared. This may take up to 6 working days before the sale goes through.

Also, check your PayPal email address. This is where the license info will be sent when the order is completed.

[pixull]

it was paypal, but not echeck, it came form my credit card.

regards
craig jackson

[Steve Machol]

If it was not an eCheck then the order was done within a few minutes and the info was sent to your PayPal email address. If you don't see it, this may be because your spam filters are blocking our license emails. You will need to check your spam folder.

If you need further help, send your PayPal Transaction ID to sales@vbulletin.com

[pixull]

hi,

I am not using any spam filters, I am accessing by webmail. I told my host of the problems, incase they had any spam filters turned on. and they said

"I have also had problems with vbulletin. for some reason they have blocked our server"

My email is working totally fine, but no email from vbulletin is coming through. I even had to email sales form my gmail account, as the autoresponce, with the link to say the email isnt spam didnt arrive at my @pixull.com account. I guess if you guys had blocked the server im hosted on that would explain why. Is there any reason its blocked? can it be unblocked ?

regards
Craig Jackson

[Steve Machol]

We have not blocked any servers. As I said if you need further help, send your PayPal Transaction ID to sales@vbulletin.com.

[pixull]

hi,

thanks for helping. I allready did email sales@vbulletin.com but all they did was re-send the detailsto my paypal address which isnt receiving any emails from vbulletin.

Im not sure why my host said that you blocked the server :-/ oh well.

thanks again!
craig

[Steve Machol]

We can change the email address on your license if you request it in that ticket.