GiovanniC
Mon 7th Mar '05, 7:31pm
Hello
I am interested in implementing a system to manage the tickets received in a customer support center (updates, customer info, closures). This is a temporal solution while the company buys and installs a CRM software (6 months time).
The main concern is to keep track of the open cases and to maintain "real time" information about their evolution. It would be used in an Intranet environment and and ease of use is desirable.
I hope someone can give me some advice about using VBulletin or maybe another tool as a solution for this problem.
Thank you
I am interested in implementing a system to manage the tickets received in a customer support center (updates, customer info, closures). This is a temporal solution while the company buys and installs a CRM software (6 months time).
The main concern is to keep track of the open cases and to maintain "real time" information about their evolution. It would be used in an Intranet environment and and ease of use is desirable.
I hope someone can give me some advice about using VBulletin or maybe another tool as a solution for this problem.
Thank you